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ITIL® - ITIL® 4 Foundation certification
Overview
Achieve your ITIL V4 Foundation certification on Firebrand Training's accelerated 2-day course. Develop the skills to successfully transform your organisation and take advantage of information technology in the modern service economy.
ITIL (IT Infrastructure Library ®) is the only consistent and comprehensive documentation of best practice for IT Service Management. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world with AXELOS' ITIL 4 Foundation certification.
In 2 days, you'll learn how to:
- Key concepts in the ITIL 4 framework
- The ITIL service value system
- The four dimensions of service management
- ITSM
- The seven guiding principles of ITIL 4
This accelerated ITIL Foundation course is delivered by ITIL consultants - experts who work with ITIL on a daily basis. Their expertise will be at your disposal over the duration of your course as they immerse you in the curriculum. With the use of our Lecture | Lab | Review technique, Firebrand offer and support your various learning needs, guaranteeing you absorb information 40% faster and return certified.
The ITIL 4 Foundation certification is a prerequisite to gaining the ITIL Practitioner certification.
ITIL trainings are accredited and delivered by ATO Firebrand UK.
Residential and Online ITIL foundation training
With Firebrand you’ll learn from expert instructors to enhance your understanding of the course material. We offer both a classroom-based and ITIL foundation online training course, including everything you need to get certified in record time:
- Official courseware, labs and practice exams
- ITIL 4 Foundation certification exam
- Accommodation, meals and snacks (for residential courses)
Important note: From January 2023, All Global Best Practice certifications provided by Axelos will require recertification after 3 years. This will affect every certification issued from 1st January 2020 onwards and previous certification holders will be given 6 months to renew their certification. If you would like to know more, please do not hesitate to contact us to discuss your recertification requirements.
This course is delivered through our UK training centre.
Your ITIL foundation certificate is worth two ITIL credits towards the ITIL® Expert qualification.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Benefits
The ITIL Foundation Certification will provide you with a systematic approach to IT management, covering:
- IT services through best practice, standards and guidance
- Customer satisfaction, through a professional approach to service delivery
- Productivity
- Use of skills and experience
- Operating efficiencies
- Delivery of third-party services, through the specification of ITIL or ISO/IEC 20000 as the standard for service delivery
Other accelerated training providers rely heavily on lecture and independent self-testing and study.
Effective technical instruction must be highly varied and interactive to keep attention levels high, promote camaraderie and teamwork between the students and instructor, and solidify knowledge through hands-on learning.
Firebrand Training provides instruction to meet every learning need:
- Intensive group instruction
- One-on-one instruction attention
- Hands-on labs
- Lab partner and group exercises
- Question and answer drills
- Independent study
Curriculum
- Module 1: Introduction to ITIL® 4
- Module 2: Key Concepts
- Module 3: The ITIL® 4 Service Value System
- Module 4: ITIL® 4 Practices
- Module 5: 4 Dimensions of Service Management
Exam Track
As part of your accelerated course, you will prepare for and sit the following exam, covered by your Certification Guarantee:
ITIL® 4 Foundation exam
- Format: Multiple-choice
- Number of questions: 40 questions
- Passing score: 65% (26 marks out of 40)
- Duration: 1 hour
What's Included
On your all-inclusive accelerated course, you’ll also receive:
ITIL® 4 accredited courseware
Your accelerated course includes:
- Accommodation *
- Meals, unlimited snacks, beverages, tea and coffee *
- On-site exams **
- Exam vouchers **
- Practice tests **
- Certification Guarantee ***
- Courseware
- Up-to 12 hours of instructor-led training each day
- 24-hour lab access
- Digital courseware **
- * For residential training only. Accommodation is included from the night before the course starts. This doesn't apply for online courses.
- ** Some exceptions apply. Please refer to the Exam Track or speak with our experts
- *** Pass first time or train again free as many times as it takes, unlimited for 1 year. Just pay for accommodation, exams, and incidental costs.
Prerequisites
To be eligible to attend this accelerated ITIL 4 Foundation course, you must meet the following experience and knowledge requirements:
- End-user level computer and networking skills
- Work experience in IT service support or IT service delivery
Unsure whether you meet the prerequisites? Don’t worry. Your training consultant will discuss your background with you to understand if this course is right for you.
Reviews
Here's the Firebrand Training review section. Since 2001 we've trained exactly 134561 students and asked them all to review our Accelerated Learning. Currently, 96.41% have said Firebrand exceeded their expectations.
Read reviews from recent accelerated courses below or visit Firebrand Stories for written and video interviews from our alumni.
"Straight forward - to the point with a clear and funny instructor. Recommended!"
Hampus Siroky. (26/6/2017 (Monday) to 27/6/2017 (Tuesday))
"Good course materials and explanations by the instructor happy to answer all questions and discuss."
Liz Hutchinson. (18/12/2023 (Monday) to 19/12/2023 (Tuesday))
"Our instructor was extremely knowledgeable on all things ITIL and service management, and clearly very passionate about his work. It was a long syllabus to get into 2 days so at times the pace was quite fast but he was very good at explaining things. A very positive trainer who held the class very well."
Josh Hayes, Cadent. (18/9/2023 (Monday) to 19/9/2023 (Tuesday))
"Our instructor was passionate, gave real life examples, and tips on making the course material relatable and applicable. The breakdown of difficult or complex concepts was appreciated, making the material digestable and understandable across all levels of IT expertise."
Zeshaan Hussain, Cadent Gas Limited. (18/9/2023 (Monday) to 19/9/2023 (Tuesday))
"Good instructor-led training with plentiful real-life examples and linkages back to our ongoing real-time IT environment."
Anonymous. (18/9/2023 (Monday) to 19/9/2023 (Tuesday))
Course Dates
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22/2/2024 (Thursday) |
23/2/2024 (Friday) |
Finished - Leave feedback |
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25/3/2024 (Monday) |
26/3/2024 (Tuesday) |
Finished - Leave feedback |
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25/4/2024 (Thursday) |
26/4/2024 (Friday) |
Limited availability |
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27/6/2024 (Thursday) |
28/6/2024 (Friday) |
Open |
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29/8/2024 (Thursday) |
30/8/2024 (Friday) |
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26/9/2024 (Thursday) |
27/9/2024 (Friday) |
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31/10/2024 (Thursday) |
1/11/2024 (Friday) |
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12/12/2024 (Thursday) |
13/12/2024 (Friday) |
Open |