Microsoft IT Service Management with System Center Service Manager -  3 jours seuleument

Sept raisons de faire votre formation System Center 2016 Service Manager avec Firebrand Training

Découvrez comment nous vous aidons à obtenir rapidement de nouvelles compétences

  1. Vous obtiendrez votre certificat System Center 2016 Service Manager en seulement 3 jours. Avec nous, vous serez entrainé en un temps record.
  2. Notre formation System Center 2016 Service Manager est “tout inclus”. Ceci comprend tout le matériel de cours, les examens, le logement et les repas. Aucun frais supplémentaire ne vous seras demandé.
  3. Passez le System Center 2016 Service Manager une première fois ou entrainez-vous de nouveau gratuitement. C’est notre garantie. Nous sommes sûrs que vous réussirez la formation System Center 2016 Service Manager la première fois. Mais si ce n’est pas le cas, revenez durant l’année et payez uniquement pour le logement et les examens. Le reste est gratuit.
  4. Vous apprendrez plus du System Center 2016 Service Manager. Une journée de stage traditionnel commence à 9h et finit à 17h avec une longue pause déjeuner. Avec Firebrand Training vous aurez une formation de qualité avec nos instructeurs 12 heures par jour.
  5. Vous apprendrez le System Center 2016 Service Manager plus vite. C'est probable, vous aurez un style d'étude différent des autres. Nous combinons des styles visuels, auditifs et tactiles pour vous faire apprendre d’une manière qui nous assure que vous apprendrez plus rapidement et plus facilement.
  6. Vous apprendrez le System Center 2016 Service Manager avec les meilleurs. Firebrand Training est certifié avec le label Qfor, qui signifie la qualité et le professionnalisme de nos formations. Et bien d’autres titres encore, nous avons entrainé et certifié 65.217 professionnels, et sommes partenaires avec de grands noms sur le marché.
  7. Vous ferez plus qu’étudier pendant la formation System Center 2016 Service Manager. Nous utilisons des exercices de pratique pour être sûr que vous pouvez mettre en action vos connaissances dans un environnement professionnel. Nos instructeurs utilisent des simulations de la vie réelle pour garder la formation intéressante et engagée.

Êtes-vous prêt(e) pour la formation? Nous vous proposons un pratique de test GRATUIT pour évaluer votre connaissance du sujet

Quand voudriez-vous commencer votre formation accélérée?

Début

Fin

Etat

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21/8/2017 (Lundi)

23/8/2017 (Mercredi)

Terminé

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5/2/2018 (Lundi)

7/2/2018 (Mercredi)

Disponibilité limitée

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19/3/2018 (Lundi)

21/3/2018 (Mercredi)

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30/4/2018 (Lundi)

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11/6/2018 (Lundi)

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Nous avons formé plus de 35 000 étudiants pendant douze ans. Voici leurs avis sur notre formation accélérée. Actuellement, 96.56% avons dit que Firebrand à dépassé leurs attentes:



"A 9 day sprint through all things Azure with a focus on getting through the MSCE exams for architecting and developing cloud solutions. The long days paid off. Comfortable accommodation with knowledgeable and attentive staff."
Graham Morgan, Spatial Consultants Ltd. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 jours) (10/7/2017 à 18/7/2017)

"We had Phil Anderson, a very nice and intelligent man. He had to put through a lot of information. I did not take the exam at the end of the week, because I am a person who needs more time to process information. The course was structured and well done by Phil. I would recommend him as a trainer. Teacher gets a 9. The facilities of the training were good. Everything was prepared before the training, so it had an easy start. "
Danny van Oijen, Havenziekenhuis. - Microsoft MCSA: Windows 10 (6 jours) (13/3/2017 à 18/3/2017)

"Intense study with a great instructor and awesome co-students."
Martin Petersen, Silvaco A/S. - Microsoft MTA Networking, Security & Windows Server Administration (6 jours) (25/1/2016 à 30/1/2016)

"Fast and Furious but great content delivered by a great instructor. Accelerated Learning can be challenging but 3 certificates in a week speaks for itself. I can go back to work and apply lots of the things I have learned straightaway. Training centre and environment were great, created a nice learning environment and the camaraderie between course members was great."
Sam Hanson, Ace Container Services. - Microsoft MTA Networking, Security & Windows Server Administration (6 jours) (25/1/2016 à 30/1/2016)

"I thought it would be almost impossible to become SQL Server MCSA in 9 days, its normally 3 weeks of courses plus 3 exam days, but after very hard work I succeeded. Thanks a lot Firebrand and the instructor for that!"
Joakim Ronnberg, Council of the European Union. - Microsoft MCSA: SQL Server (9 jours) (13/10/2014 à 21/10/2014)

"Firebrand : The fastest way to learn. Great team and very helpful."
Anonyme - Microsoft MCSA: Windows Server 2012 R2 (9 jours) (9/6/2013 à 16/6/2013)

"Great teacher, extremely skilled, great personality. "
Steven Pringels , Syncrogenics. - Microsoft Dynamics AX 2012 Development - Advanced (4 jours) (15/12/2011 à 18/12/2011)

"Had a good experience with firebrand Training. It was hard but was produce well by my lecturer which gave us a better chance of taking in the information and learning it for the exam. Must be prepared for very long days and very short nights but apart from that all was good and accommodation in executive suite was nice, clean and sanitary."
Jack Pollinger, Lockheed martin. - Microsoft MCSA: Windows 10 (6 jours) (23/10/2017 à 28/10/2017)

"Having studied at firebrand previously I was eager to return for the MCSA Server 2016 course. The learning environment and proximity of hotel at the Wyboston site suited me well. If you never find time to study at work or in your personal time then firebrand provide the perfect environment for both learning and passing exams, and all without taking too much time away from work."
Anonyme - Microsoft MCSA: Windows Server 2016 (11 jours) (12/10/2017 à 22/10/2017)

"A fantastic course with a great instructor. Worth every penny."
Daniel De La Flor. - Microsoft MCSA: Windows Server 2016 (11 jours) (12/10/2017 à 22/10/2017)

"Intense and knowledge filled, but the rewards are worth it."
Anonyme - Microsoft MCSA: Office 365 (5 jours) (16/10/2017 à 20/10/2017)

"If you are capable of keeping up with intense training you will definitely be qualified by the end of your course!"
Ben Gerrard, Fourteen IP. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 jours) (12/10/2017 à 15/10/2017)

"Great instructor and course content delivery. Highly recommended."
G.R.. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 jours) (12/10/2017 à 15/10/2017)

"Really good course, great pace and the instructor was of course very knowledgeable about the subject. I feel like I have a greater understanding of the workings of server 2016, and I am very excited for the next part of the course. Cheers guys! "
Kristian Ward, Switch Networks Ltd. - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 jours) (12/10/2017 à 15/10/2017)

"Recommend this course for anyone in the IT industry as Firebrand has a great base of knowledge. "
Anonyme - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 jours) (12/10/2017 à 15/10/2017)

"Great instructor, and a well lead course."
Anonyme - Microsoft Windows Server 2016 - Installation, Storage and Compute (4 jours) (12/10/2017 à 15/10/2017)

"Have had a good experience at Firebrand. The instructor has been fantastic and has provided all the information needed to pass the exams."
B.R., Halton Borough Council. - Microsoft MCSD: SharePoint 2013 Applications – Developing Server Solutions (6 jours) (9/10/2017 à 14/10/2017)

"Firebrand taught me 2 months ago for a networking course and was just as good this time, highly recommend Firebrand. Until next time!"
Jordan Duncan, LSI Architects. - Microsoft MTA Security Fundamentals (2 jours) (6/10/2017 à 7/10/2017)

"This is now the 3rd time I have attended a Firebrand course and still cannot fault them. Each instructor I've had has been extremely knowledge and helpful. I have recommended FB to many colleagues."
Laura OConnor, Utilita Energy Limited. - Microsoft MTA Security Fundamentals (2 jours) (6/10/2017 à 7/10/2017)

"The course was intensive with a lot to take in during a short period but you have every resource you need. Great Staff, great atmosphere and you get well looked after too. I'll be back!"
D.W.. - Microsoft MCSE: Messaging (Exchange 2016) (6 jours) (2/10/2017 à 7/10/2017)

"Excellent tutor, all explained clearly and in detail."
Arkadiusz Rycyk, Environ Audio Ltd. - Microsoft Specialist: Programming in C# (4 jours) (2/10/2017 à 5/10/2017)

"The teaching was dynamic, engaging, immersive and knowledgeable. The instructor made complex concepts simple. I enjoyed the course very much. "
Richard Barnes, Whale Tankers. - Microsoft Specialist: Programming in C# (4 jours) (2/10/2017 à 5/10/2017)

"Intense but very rewarding course, learned a lot in a few days."
S.S.. - Microsoft Specialist: Programming in C# (4 jours) (2/10/2017 à 5/10/2017)

"The course was very intense and very informative, real examples were given to concepts hard to understand."
Anonyme - Microsoft Specialist: Programming in C# (4 jours) (2/10/2017 à 5/10/2017)

"Training with Firebrand has been a great way to kick-start my IT certifications and to help me aim to progress in my careers. Instructors are knowledgeable and insightful and the learning experience was top notch!"
L.M.. - Microsoft MTA: Windows Server Administration Fundamentals (2 jours) (2/10/2017 à 3/10/2017)

"Great facilities, good teacher and an enjoyable course."
Adam Batten. - Microsoft MTA Software Development Fundamentals (2 jours) (28/9/2017 à 29/9/2017)

"This course was condensed but covered most of the topics. Will recommend to my colleagues and friends. One has to understand OOP, SDLC, VS, .net +Core. The Dev course was tough for me but the trainer made it understandable for me. "
P.A., kpdsolutions Ltd and contract client - TfL. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 jours) (9/9/2017 à 17/9/2017)

"As expected, I had an excellent experience here and the instructor knew the subject matter very well. I will definitely recommend Firebrand anytime and any day."
Ekhorutomwen Asemota, Capgemini. - Microsoft Specialist: Architecting Microsoft Azure Solutions (2 jours) (16/9/2017 à 17/9/2017)

"Excellent and to the point, cannot not praise enough the instructor whose delivery was impeccable. "
P.V.. - Microsoft MCSD: Azure Solutions Architect (9 jours) (9/9/2017 à 17/9/2017)

"The training was well structured and comprehensive. I filled in my Azure knowledge gaps and the instructor prepared me for the exams excellently, and was extremely knowledgeable, patient, and friendly throughout. All hail Lord Chinzilla!"
Chris Smallman. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 jours) (9/9/2017 à 17/9/2017)

"Lots of long days paid off - the course was tough but greatly rewarding. The instructor was a brilliant coach and we wouldn't have made it through the 9 days without him. The food wasn't bad either!"
Joseph Ellis, PA Consulting. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 jours) (9/9/2017 à 17/9/2017)

"The instructor has been great. Extremely enthusiastic and engaging. Would definitely recommend him to my colleagues. The structure and coverage of the material will definitely help me succeed with Azure, thanks Victor!"
Tarun Julka, Diligent Corporation. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 jours) (9/9/2017 à 17/9/2017)

"I always enjoy my courses at Firebrand and would recommend people take their courses here."
Ridhan Romjon, Retail 247. - Microsoft MCSE: Cloud Platform and Infrastructure (Azure) (9 jours) (9/9/2017 à 17/9/2017)

"Intensive means just that. Long and exhausting training days but the quality of instruction makes the time fly by. Looking forward to part 2!"
C.P.. - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 jours) (9/9/2017 à 11/9/2017)

"The instructor was very engaging and knew his stuff! "
Anonyme - Microsoft Specialist: Implementing Microsoft Azure Infrastructure Solutions (3 jours) (9/9/2017 à 11/9/2017)

"The quality of the training at Firebrand is perfect for preparing your for the exams!"
Rachel Hillier, Computer-eye2. - Microsoft MCSA: Windows 10 (6 jours) (21/8/2017 à 26/8/2017)

"If you need massive amounts of knowledge in a short time, these are the guys to train with. Excellent facility and instructors. "
Darrall Jarman, Dazzle Computer Solutions (Self Employed). - Microsoft MCSA: Windows 10 (6 jours) (21/8/2017 à 26/8/2017)

"Great place to come if like me you cant sit at home and read through a book, as it just does not go in. I came here having read books and have learnt a lot in the 6 days I was here. The classrooms are quite a nice environment and if you get a good trainer then it makes the whole thing better. The days are long and a bit of a slog at times getting in at 8/8.30 and then leaving at 9. Obviously there are breaks in between but still long days and don't sleep much. Overall a great experience and will definitely be using Firebrand for training again. "
Ben Farnath-Jones, OC&C Strategy Consultants. - Microsoft MCSA: Windows 10 (6 jours) (21/8/2017 à 26/8/2017)

"Although the course consisted of very long days, the instructor was brilliant, it was a good laugh in the classroom and covered the subject areas very well! "
Anonyme - Microsoft MCSA: Windows 10 (6 jours) (21/8/2017 à 26/8/2017)

"The trainer was great and very engaging. I thoroughly enjoyed the course and felt that all of the modules were covered clearly and concisely."
Ethan ODonnell. - Microsoft Windows Server 2016 - Identity (4 jours) (17/8/2017 à 20/8/2017)

"After finishing the training for the MCSA course, I now feel confident in taking the examination!"
Callum Nocton-Gribben, Onefile ltd. - Microsoft MCSA: SQL Server 2016 - Database Development (6 jours) (14/8/2017 à 19/8/2017)

"Had a great time at Firebrand. Thank you for all your support."
Jacob Johnson, St Johns School. - Microsoft Windows Server 2016 - Networking (3 jours) (14/8/2017 à 16/8/2017)

"MCSD - App Builder course experience was great, got to know lot of new stuff like Azure & MVC and information about how to develop/plan enterprise level web application. The instructor was great through out the course explaining lot of modern stuff which goes on and also balancing the course with exam perspective. "
Amit Rathod. - Microsoft MCSD: App Builder (9 jours) (5/8/2017 à 13/8/2017)

"The instructor was great and answered all questions in detail as well as making sure everyone understood. I found the course challenging but learning at Firebrand helps beginners get better knowledge of all the courseware covered."
Hannah McEwan. - Microsoft MCSD: App Builder (9 jours) (5/8/2017 à 13/8/2017)

"The course was of very high quality and has provided me with the relevant information to allow me to put it into practice. I attended the course with little knowledge of administering SharePoint and I am leaving knowing that I have the relevant knowledge to build and administer a SharePoint farm. This is all thanks to the instructor - he has been fantastic!"
Benjamin Riley, Halton Borough Council. - Microsoft MCSE: SharePoint 2016 (6 jours) (7/8/2017 à 12/8/2017)

"Very experienced tutor also allowed flexible learning environment to discuss wider scope of applied knowledge. All In one location (accommodation and self contained classroom building that is 24 hours accessible)."
A.A.. - Microsoft MCSA: SQL Server 2016 - Database Administration (6 jours) (7/8/2017 à 12/8/2017)

"The quality of the training experience was excellent! Good facilities, helpful staff and brilliant instructors. This was my first experience of official Microsoft training and Firebrand have definitely made me want more... and with them! I will be Back!"
D.W., Declaro Support Limited. - Microsoft MCSA: Office 365 (5 jours) (7/8/2017 à 11/8/2017)

"Excellent facility with excellent trainers."
Owen Heaume . - Microsoft MCSA: Office 365 (5 jours) (7/8/2017 à 11/8/2017)

"It has been a great course, the instructor takes a fast-paced & information dense course, yet somehow makes it feel relaxed. Its been a great 3 days."
Anonyme - Microsoft Developing ASP.NET MVC Web 4 Applications (3 jours) (8/8/2017 à 10/8/2017)

"Very good course, enjoyable under many aspects. The instructor was very friendly, knowledgeable and patient (I ask many questions). Thank you"
Christian Dornetto, CRM Dynamics Ltd. - Microsoft Specialist: Programming in HTML5 with JavaScript and CSS3 (3 jours) (5/8/2017 à 7/8/2017)

On this accelerated 3-day IT Service Management with System Center Service Manager course, you'll learn how to deploy, configure and operate System Center 2016 Service Manager in your cloud or data centre.

Your course is 40% faster than traditional training. Meaning you'll spend less days out the office, so you can apply your new skills sooner.

Your Microsoft Certified Trainer will use our Lecuture | Lab | Review techinique to help you build and retain information, faster. Combined with hands-on labs, you'll be immersed in you System Center 2016 training, developing the practical skills to:

  • Upgrade existing Service Manager 2012 R2 environments to System Center 2016
  • Architect and implement a System Center 2016 Service Manager deployment
  • Customise Service Manager to align to corporate standards
  • Use Reports and Analyse Data in Service Manager
  • Perform advanced troubleshooting and disaster recovery in Service Manager

You'll have access to the latest Microsoft Official curriculum, as we're a Microsoft Gold Partner, ensuring the knowledge aligns to the latest technology.

This course is ideal for you if you'r a cloud or datacentre administrator responsible for deploying, configuring and operating System Center 2016 Service Manager. Or, if you're new and looking to build your System Center 2016 Service Manager skills.

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Use your free Microsoft training vouchers

You may be entitled to heavily-discounted training via Microsoft's Software Assurance Training Voucher (SATV) scheme. If your business has bought Microsoft software, check to see if it came bundled with free training vouchers! Vouchers can be exchanged against training for all Microsoft technologies. If you’re unsure, get in touch with us

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Course 10965D: IT Service Management with System Center Service Manager

Module 1: Service Management Overview

In this module, you will learn many of the ITIL and MOF best practices and procedures in delivering effective IT Service Management and how System Center 2016 Service Manager can be used to implement them in your organisation. You will also learn some of the key business drivers behind IT Service Management.

Lessons

  • Business Drivers behind IT Service Management.
  • Introduction to Microsoft System Center 2016.
  • System Center 2016 Service Manager Overview and Key Features.
  • Adopting ITIL/ MOF Best Practices with Service Manager.
  • Aligning IT Service Management Requirements to Service Manager.

After completing this module, students will be able to:

  • Describe the business drivers behind IT Service Management.
  • Describe, at a high-level, System Center 2016.
  • Describe, at a high level, System Center 2016 Service Manager.
  • Describe how Service Manager adopts best practices found in ITIL and MOF.

Module 2: Installing System Center 2016 Service Manager

In this module, you will learn about the key components and architecture of Service Manager, including the hardware and software requirements. You will also learn about the security requirements and considerations that should be taken into account before, during and after deploying Service Manager.

Lessons

  • System Center 2016 Service Manager Architecture and Core Components.
  • Hardware, Software and Security Requirements.
  • Planning and Sizing a System Center 2016 Service Manager Deployment.
  • Installing System Center 2016 Service Manager.
  • Installing and Configuring the Service Manager Self-Service Portal.
  • Overview of the Service Manager Console.
  • Upgrading to System Center 2016 Service Manager.

Lab: Installing System Center 2016 Service Manager

  • Installing the Service Manager Management Group.
  • Installing the Data Warehouse Management Group and register the Service Manager Management Group wit
  • Installing the Service Manager Self-Service Portal and confirming a successful installation.
  • Customising the Self-Service Portal.

Lab: Upgrading to System Center 2016 Service Manager

  • Backing up the Service Manager 2012 R2 environment.
  • Upgrading Service Manager 2012 R2 to System Center 2016 Service Manager.

After completing this module, students will be able to:

  • Describe System Center 2016 Service Manager architecture and core components.
  • Describe the Hardware, Software and Security requirements of System Center 2016 Service manager.
  • Plan and size a System Center 2016 deployment.
  • Install System Center 2016 Service Manager.
  • Install and configure the Service Manager Self-Service Portal.
  • Use the Service Manager Console to confirm a successful deployment.
  • Upgrade Service Manager 2012 R2 to System Center 2016 Service Manager.

Module 3: Key Concepts and Features

In this module, you will learn many of the key features and concepts that will help you understand how to configure important functions in Service Manager.

Lessons

  • Overview of Management Packs.
  • Overview of the Service Manager CMDB.
  • Managing Activities.
  • Managing Workflows.
  • Managing Templates.
  • Security and User Roles.

Lab: Configuring Service Manager for StockTrader and DinnerNow

  • Create a Management Pack, Work Item Templates and Configuration Items for DinnerNow.
  • Create a Management Pack, Work Item Templates and Configuration Items for StockTrader.

After completing this module, students will be able to:

  • Understand Management Packs.
  • Describe the Service Manager CMDB.
  • Manage Activities.
  • Manage Workflows.
  • Manage Templates.
  • Manage Security and User Roles.

Module 4: Configuring Service Manager for Your Environment

In this module, you will learn some of the key configuration tasks that should be performed in Service Manager in order to customise it for your environment.

Lessons

  • System Center 2016 Service Manager Initial Configuration.
  • Configuring Business Services.
  • Configuring Access for your Support Teams.
  • Configuring Notifications.

Lab: Configuring Service Manager For Your Environment

  • Configuring Service Manager Settings.
  • Configuring Business Services.
  • Provisioning access for the DinnerNow and StockTrader support teams.
  • Configuring Notifications.

After completing this module, students will be able to:

  • Perform initial configuration tasks in Service Manager.
  • Configure Business Services.
  • Configure Access for your support teams.
  • Configure Notifications.

Module 5: Populating the Service Manager CMDB using Connectors

Connectors in Service Manager provide a key function in populating the Service Manager CMDB. For example, the Operations Manager CI Connector imports discovered objects such as web sites and databases into Service Manger so that they can be added to work items such as Incidents and Change Requests.

Lessons

  • Integrating Service Manager with Active Directory and other System Center Components.
  • Integrating Service Manager with Exchange.

Lab: Configuring Connectors in Service Manager

  • Configure System Center Connectors.
  • Configure the Exchange Connector.

After completing this module, students will be able to:

  • Configure the Active Directory and System Center Connectors in Service Manager.
  • Install and configure the Exchange Connector in Service Manager.

Module 6: Managing Incidents and Problems

In this module, you will learn how to differentiate an issue that occurs in the IT environment between an incident and a problem. You will also learn how to configure incidents and problems, which includes creating templates that can be used to auto-populate Incident forms.

Lessons

  • The Definition of an Incident and a Problem.
  • Managing Incidents.
  • Managing Problems.
  • Using Queues and Views with Incidents and Problems.

Lab: Configuring Incident and Problem Management

  • Create an Incident using the Service Manager console.
  • Using Incident Templates.
  • Configuring an Incident Event Workflow to automatically update an Incident.
  • Group Incidents and create a Problem Record.
  • Creating Queues and Views to Filter Incidents.

After completing this module, students will be able to:

  • Describe the definition of an Incident and a Problem.
  • Manage incidents.
  • Manage problems.
  • Use queues and views with incidents and problems.

Module 7: Managing Changes and Releases

In this module, you will learn how Service Manager manages changes in the IT environment by using Change Requests. This includes creating and managing Activities such as Review Activities that are used to approve or reject changes. You will also learn how Release Records are used to group, schedule and develop approved changes.

Lessons

  • Managing Change Requests.
  • Managing Release Records.

Lab: Configuring Change and Release Management

  • Create a Change Request with Review and Dependent Activities.
  • Create a Release Record to manage changes.
  • Configuring a Release Record Workflow Rule for Notification.

After completing this module, students will be able to:

  • Manage Change Requests in Service Manager.
  • Manage Release Records in Service Manager.

Module 8: Configuring and Managing the Service Catalog

In this module, you will learn all aspects of Service Request fulfillment within Service Manager with the exception of Service Level Management which is covered in module 10.

Lessons

  • The Service Catalog, Request Offerings and Service Offerings.
  • Managing Service Requests and Catalog Groups.
  • The Self-Service Portal.

Lab: Configuring Service Requests

  • Create the Contoso Request Offering.
  • Test the Contoso Request Offering.
  • Create the StockTrader Request Offering.
  • Test the StockTrader Request Offering.

After completing this module, students will be able to:

  • Describe the Service Catalog, Request Offerings and Service Offerings.
  • Manage Service Requests and Catalog Groups.
  • Use the Self-Service Portal.

Module 9: Automating Business Processes with Orchestrator

In this module, you will learn how Orchestrator and Service Manager can be used to automate business processes.Lessons

  • Overview of Orchestrator.
  • Configuring Runbooks in Orchestrator.
  • Configuring Integration between Orchestrator and Service Manager.
  • Creating a Request Offering in Service Manager to Initiate a Runbook in Orchestrator.

Lab: Automating IT Processes in Service Manager

  • Automating a Request Offering for Contoso.
  • Automating a Service Request for StockTrader.

After completing this module, students will be able to:

  • Describe Orchestrator including its key features and components.
  • Configure Runbooks in Orchestrator.
  • Configure integration between Orchestrator and Service Manager.
  • Create a Request Offering in Service Manager that initiates a Runbook in Service Manager.

Module 10: Configuring Service Level Management

In this module, you will learn how Service Level Management is implemented in Service Manager.

Lessons

  • Configuring Service Level Management.
  • Viewing Service Level Agreement (SLA) Information in Service Manager.

Lab: Configuring Service Level Management

  • Create a Service Level Objective for an Incident SLA.
  • Create a Service Level Objective for a Service Request SLA.
  • Configure SLA Notifications.

After completing this module, students will be able to:

  • Configure Service Level Management.
  • View SLA information in Service Manager.

Module 11: Using Reports and Analysing Data in Service Manager

In this module, you will learn how to run reports in Service Manager, including how to manage and maintain the data warehouse jobs and cubes on which reports rely on. Additionally, you will learn how to perform advanced analytics on cube data by using Excel and SharePoint.

Lessons

  • Running Reports in System Center 2016 Service Manager.
  • Configuring and Running Data Warehouse Jobs.
  • Troubleshooting Failed Data Warehouse Jobs.
  • Data Warehouse Cubes.

Lab: Configuring Reports and Analysing Service Manager Data

  • Configuring, Running, and Exporting Reports.
  • Creating a Custom Report.
  • Configuring Data Warehouse Job Schedules.
  • Viewing the Status of Data Warehouse Jobs.
  • Managing the Analysis Library.
  • Analysing Cube Data.

After completing this module, students will be able to:

  • Describe how to run reports in Service Manager.
  • Describe how to configure and run data warehouse jobs.
  • Describe how to troubleshoot data warehouse jobs.
  • Describe the data warehouse cubes in Service Manager.

Module 12: Advanced Troubleshooting and Disaster Recovery

In this module, you will learn some of the advanced troubleshooting techniques used to resolve problems in Service Manager. You will also learn how to perform disaster recovery for failed Service Manager components, such as the Service Manager databases.

Lessons

  • Performing Advanced Troubleshooting in Service Manager.
  • Performing Disaster Recovery in Service Manager.

Lab: Performing Disaster Recovery in Service Manager

  • Recovering from a failed Service Manager Management Server.
  • Recovering from a failed Service Manager Data Warehouse Management Server.
  • Recovering from a failed Service Manager database.

After completing this module, students will be able to:

  • Perform advanced troubleshooting in Service Manager.
  • Perform disaster recovery in Service Manager.

Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

In this final module, you will learn how to use the Service Manager Authoring Tool to create new and customised forms in Service Manager.

Lessons

  • Key Concepts in Creating and Customising Forms in the Service Manager Authoring Tool.
  • Creating New and Customised Forms by Using the Service Manager Authoring Tool.

Lab: Creating Customised Forms by Using the Authoring Tool

  • Extending the Incident Class.
  • Customising the Default Incident Form.
  • Seal the Management Pack.
  • Import the Management Pack and use the updated Incident form.

After completing this module, students will be able to:

  • Describe the key concepts in creating customised forms in Service Manager.
  • Create a customised form using the Authoring Tool.

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Included on the course:

MOC 10965D: IT Service Management with System Center Service Manager

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Before attending the course, it is recommended you have an understanding of:

  • Windows Server 2012 R2 and Windows Server 2016.
  • SQL Server 2012 and SQL Server 2014.
  • IT management processes that are included in ITIL and MOF.

Unsure whether you meet the prerequisites?

Don’t worry - we’ll discuss your technical background, experience and qualifications to determine whether this accelerated course suits you.

Just call us on (0)2 234 77 05 and speak to one of our enrolment consultants.

Firebrand is an immersive environment and requires commitment. Some prerequisites are simply guidelines; you may find your unique experience, attitude and determination enables you to succeed on your accelerated course.

Êtes-vous intéressé ? Consultez nos tarifs ou appelez-nous au (0)2 234 77 05.